FAQ & Help

Frequently Asked Questions

Find answers to common questions about ordering, shipping, products, and more. If you don't see your question here, feel free to contact us.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, and other secure payment methods through our checkout.

Is it safe to order from your website?

Yes! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our priority.

Can I modify or cancel my order?

Please contact us immediately at [your-email@popcart.com] if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes, but you can initiate a return.

Shipping & Delivery

How long will it take to receive my order?

Delivery times vary depending on the product and your location. Most orders are processed within 1-2 business days and typically arrive within 5-10 business days. You'll receive tracking information once your order ships.

Do you ship internationally?

Currently, we ship within the United States. Please check back for updates on international shipping availability.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can use this to monitor your delivery status.

What if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damage. We'll work quickly to resolve the issue and send a replacement or issue a refund.

Products

Are your products safe and authentic?

Yes! We partner only with trusted, reputable suppliers who meet high quality standards. All products are authentic and sourced from verified suppliers.

How should I store my health and wellness products?

Storage instructions vary by product. Please refer to the product label and description for specific storage recommendations. Generally, keep products in a cool, dry place away from direct sunlight.

Can I return opened health products?

Due to health and safety regulations, certain products cannot be returned once opened. Please review our Return Policy for complete details on eligible returns.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for most items in unused, original condition. Please see our Return Policy page for complete details.

How long do refunds take?

Once we receive and approve your return, refunds are processed within 5-10 business days to your original payment method.

Account & Privacy

Do I need to create an account to order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and view your order history.

How do you protect my personal information?

We take your privacy seriously and use secure encryption to protect your data. We never sell your personal information to third parties. For more details, please review our Privacy Policy.

Still Have Questions?

If you didn't find the answer you're looking for, we're here to help! Contact us at popcartreturns@gmail.com and we'll get back to you as soon as possible.